FAQS

Kissimmee is located 20-25 miles from Orlando International Airport (MCO). Depending on where you stay it can take anywhere from from 30 to 50 minutes due to rush hour.

Champions Gate:
• - Magic Kingdom Park – 20 miles
• - Universal Studios – 23 miles
• - Sea World – 20 miles
• - Island of Adventure – 22 miles
• - Orlando International Premium Outlets – 25 miles
Storey Lake:
• - Magic Kingdom Park – 14 miles
• - Universal Studios – 15 miles
• - Sea World – 9 miles
• - Island of Adventure – 15 miles
• - Orlando International Premium Outlets – 15 miles
Summerville:
• - Magic Kingdom Park – 11 miles
• - Universal Studios – 15 miles
• - Sea World – 11 miles
• - Island of Adventure – 15 miles
• - Orlando International Premium Outlets – 15 miles

Yes, we require a 30% down payment for reservations booked more than 31 days from the arrival date. The balance is due 30 days prior to arrival. If you book your reservation 30 days or less from the arrival date, full payment will be required.

• – Book your reservation online directly through our secure website at www.407vhr.com
• – Call us at +1 (407) 544-0474
• – Email us at booking@407vhr.com

You will receive a booking confirmation once your reservation is confirmed, terms & agreement are signed, and all fees are paid. 407VHR will email you your arrival information and instructions for the property booked 48 hours prior to arrival.

You will receive a booking confirmation once your reservation is confirmed, terms & agreement are signed, and all fees are paid. 407VHR will email you your arrival information and instructions for the property booked 48 hours prior to arrival.

All 407VHR properties use an electronic lock code that allows for independent check in/out. This means you won’t need to worry about lost keys or being checked in at a specific time. Codes are changed after every guest. You will receive your door lock and gate code 48 hours prior to arrival.

Check-in begins at 4:00pm. You will use the code provided for the duration of your stay. Check-out is no later than 11:00am so we can prepare property for our next guest.

Early check-in and late check-out must be requested by email in advance. Additional fees may apply.

No, pets are not allowed under any circumstances. All of our properties are pet-free and have a strict “no pet” policy.

Yes, all of our kitchens come fully equipped with toasters, coffee makers, blenders, cookware, dishes, glasses, utensils, and more

We provide linens, towels, and even beach/ pool towels for your convenience! These are cleaned after every checkout.

Hairdryers, irons, ironing boards, & a washer/dryer are provided in all our properties.

Housekeeping services are preformed and provided after each checkout. If you would like to request additional daily or mid-stay housekeeping services, please let us know! They can be arranged at an additional charge.

If the Reservation is canceled 31 or more days prior to the arrival date, the Deposit is refunded minus an 8% Fee to cover transactions costs. If the Reservation is canceled 30 days or less prior to the arrival date, any amount paid towards that Reservation will not be refunded.

Many of our properties come with a BBQ grill. If your home has one, a tank of propane will also be provided. It is the guests’ responsibility to replenish the tank should it become necessary during the stay. Please ask about this in advance as there is an additional charge associated with use of the grill.

If it is a life-threatening emergency, please call 911 immediately. If not, please call, text, or WhatsApp us at +1 (407) 544-0474. All issues will be documented and addressed in a timely manner.

Some of our properties come with a pool and/or spa. Please make a request in advance if you would like them heated. There is a $40/ day charge for this service. Do not try to turn on heat on your own as this is a remote system.

• – Email us at info@407vhr.com
• – Call, text, or WhatsApp us at +1 (407) 544-0474
• – Visit our website at www.407vhr.com.